Support specialist
Опубликовано 25 Июля
In this role, you will
Provide customer support
Go deeper into the clients’ use cases.
Automate communication
Find common scenarios and automate them in any way possible. Reduce routine and maximize efficiency.
Report bugs and feature requests to the product team
You’re a frontliner who directly communicates with our active users and the first to learn if something isn’t working as expected. Collect the feedback and help us build a better product.
Help the business development and customer success team
Help customers upgrade to better plans, match their expectations, and make them happy.
Build relationships and trust**. Stay friends with our customers and make them love Adapty.
Provide customer support
Go deeper into the clients’ use cases.
Automate communication
Find common scenarios and automate them in any way possible. Reduce routine and maximize efficiency.
Report bugs and feature requests to the product team
You’re a frontliner who directly communicates with our active users and the first to learn if something isn’t working as expected. Collect the feedback and help us build a better product.
Help the business development and customer success team
Help customers upgrade to better plans, match their expectations, and make them happy.
Build relationships and trust**. Stay friends with our customers and make them love Adapty.
Требования к кандидату
You’re a pleasant and patient communicator
You’re tolerant to different people and love communication. You speak and write both English and Russian fluently.
You have a proven background
We expect you to teach us, not vice versa. You have proven experience from an international SaaS company, know common support systems (we use Intercom) and you’re a pro in using them.
You’re ready to own your results
You want it all and you want to be the leader.
It’d be great if.
You understand tech communities
You can speak the same language with mobile devs and marketers.
You know SQL
You’ll often need to dive deep into logs and databases.
You’re tolerant to different people and love communication. You speak and write both English and Russian fluently.
You have a proven background
We expect you to teach us, not vice versa. You have proven experience from an international SaaS company, know common support systems (we use Intercom) and you’re a pro in using them.
You’re ready to own your results
You want it all and you want to be the leader.
It’d be great if.
You understand tech communities
You can speak the same language with mobile devs and marketers.
You know SQL
You’ll often need to dive deep into logs and databases.
Условия работы
Now that you know about us, we would like to learn more about you. Send us an engaging message with the information you think is relevant. Tell us why you want to join us, what excites you about the problems we're solving, and how you envision your role in Adapty.
Тип занятости
Удаленная работа
Adapty.io
Organic content is the key for our growth. We love reading high-quality nerd articles and enjoy writing them as well. We mostly write about everything related to in-app purchases, subscriptions, app monetization, and so on, but we’re not limited to this. We also create educational content to help developers of all sizes learn how to make money with their apps.