Customer Support

Опубликовано 31 Июля
• Actively working with customers to identify and resolve a range of support questions and issues, from simple to complex via email, phone, and chat
• Taking ownership of customer needs by following up with tickets, and escalating internally where necessary
• Identifying, troubleshooting, documenting and escalating internal and external customers technical issues and bugs to the Development team, efficiently and accurately
• Building and augmenting our internal Knowledge Base and external resources so that reoccurring solutions are documented to enhance the quality of our customer responses and reduce resolution time
Требования к кандидату
The ideal candidates must be self-motivated with the ability to operate autonomously in an agile environment. The ideal candidate must have experience working in geographically distributed and culturally diverse teams.

• Relentless passion and contagious enthusiasm
• 3+ years in IT-related customer support (software/systems integrations/cloud solutions preferred)
• Fluent written and spoken English (Upper-Intermediate as a minimum), other European languages is a plus
• Degree or undergraduate degree (CS/EE preferred)
• Experience with the following: HTML, HTTP, RESTful API, SQL
• Flexible to be on-call via company-provided tools to respond to high-severity customer issues during non-standard business hours
Условия работы
• Work in an exciting, fast-paced startup environment where you can personally influence the course of the company
• Gain first-hand experience deploying solutions to Fortune 500 companies.
• Get exposed to AI at a unique company while meeting a wide range of industry professionals in person

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Тип занятости
Удаленная работа