Customer Support

• Actively working with customers to identify and resolve a range of support questions and issues, from simple to complex via email, phone, and chat
• Taking ownership of customer needs by following up with tickets, and escalating internally where necessary
• Identifying, troubleshooting, documenting and escalating internal and external customers technical issues and bugs to the Development team, efficiently and accurately
• Building and augmenting our internal Knowledge Base and external resources so that reoccurring solutions are documented to enhance the quality of our customer responses and reduce resolution time

The ideal candidates must be self-motivated with the ability to operate autonomously in an agile environment. The ideal candidate must have experience working in geographically distributed and culturally diverse teams.

• Relentless passion and contagious enthusiasm
• 3+ years in IT-related customer support (software/systems integrations/cloud solutions preferred)
• Fluent written and spoken English (Upper-Intermediate as a minimum), other European languages is a plus
• Degree or undergraduate degree (CS/EE preferred)
• Experience with the following: HTML, HTTP, RESTful API, SQL
• Flexible to be on-call via company-provided tools to respond to high-severity customer issues during non-standard business hours

• Work in an exciting, fast-paced startup environment where you can personally influence the course of the company
• Gain first-hand experience deploying solutions to Fortune 500 companies.
• Get exposed to AI at a unique company while meeting a wide range of industry professionals in person

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